Service Management Summit 2012

Venue: Luna Park

Location: Sydney, New South Wales, Australia

Event Date/Time: May 24, 2012 End Date/Time: May 25, 2012
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Co-located with the highly successful Customer Contact Point and built around one central exhibition, the summit will offer delegates and potential partners the opportunity to access and network with decision makers from across the service delivery continuum.

Features for both events include:

Keynote addresses
Award winning case studies
Interactive panel discussions
Workshop facilitators led by industry experts
2- day technology exhibition
Networking lunches and cocktail reception
Full documentation
Harbour views and accommodation packages with VIBE hotel
Group discounts

2012 Service Management Summit

High performance service management has the sole aim of optimising service intensive supply chains – providing better service to businesses and customers at a lower cost to the organisation. This can be a considerable challenge when faced with increasing costs of conforming to recent environmental and OHS legislation and recruiting, training and retaining skilled staff in the field.

There are few areas within a company that can be exploited to such an extent as to radically transform the viability of a product line, venture or even the company as a whole. The most innovative and skilled proponents of service management can dramatically affect profitability.

The Service Management Summit will bring together senior professionals from across Australia to present case studies from successfully realised service delivery optimisation projects as well as leading experts to discuss the latest strategic and technological developments.