Event Date/Time: Jul 04, 2012
End Date/Time: Jul 04, 2012
Organisations have to examine how they provide effective and efficient service to their customers in this challenging environment. Organisations have made just about all the cuts they believe they can. The next battleground is about how you do the work. Lean Management, an established and proven approach that enables organisations to re-think and radically re-design the way they work, to deliver customer-focused services that are responsive, efficient and effective. This masterclass will draw examples from many different organisations to enable you to optimise the efficiency and performance of your service delivery and reduce costs at the same time.