Service Level Agreements (SLAs) - Webinar By ComplianceOnline (Corporate Governance)
Venue: Online Event
|Event Date/Time: Jun 04, 2012||End Date/Time: Jun 04, 2012|
Experience indicates that organizations that do not take the time to develop and agree upon a sound set of SLAs to facilitate Service Level Management (SLM) are likely to fail and/or have great difficulty in measuring delivery performance by internal or external service providers. For organizations that outsource critical services, such as IT, the new laws and regulations implicitly demand that outside and outsourced services meet compliance requirements just as much as any internally company run services. Regulatory compliance has added impetus to the need to have sound SLAs to ensure outsourced services are properly governed.
This webinar will explain how the same principles and practices that have been used for well established infrastructure services (power, utilities, IT) also apply to any other business support services (finance, HR, Customer support, etc.). The presenter will provide you with sound principles and a set of guidelines for developing and preparing â€˜effectiveâ€™ Service Level Agreements (SLAs) for an internal service function or an outside service provider.