Improving Customer Service with a One-Stop Enrollment Model
|Event Date/Time: Jun 25, 2012||End Date/Time: Jun 27, 2012|
|Early Registration Date: Jun 08, 2012|
Join us in Philadelphia to explore the various challenges and solutions to building a successful one-stop model to improve student service and support. We will examine the five main components of the planning and implementation process:
* Process redesign
* Physical space considerations
* HR issues â€“ change management and training
* The advantages and applications of technology and virtual applications
* Assessment methods
WHO SHOULD ATTEND
Institutional leaders and practitioners who are considering adopting a one-stop model or are in the process redesign phase of their one-stop implementation will benefit from this event. Institutional teams from enrollment, financial services and financial aid, academic advising, and the registrarâ€™s office are encouraged to attend.
Site Visit: Tour the One-Stop Shop at Widener University
See firsthand the implementation of some of the ideas you will learn about in the conference. In addition to hearing about how Widener transitioned to a one-stop shop from a converted car dealership, you will tour the space and have an opportunity to ask questions of the managers in the shop.