Improving Customer Service with a One-Stop Enrollment Model

Venue: The Inn at Penn, A Hilton Hotel

Location: Philadelphia, Pennsylvania, United States

Event Date/Time: Jun 25, 2012 End Date/Time: Jun 27, 2012
Early Registration Date: Jun 08, 2012
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Institutions that have successfully adopted one-stop models have reported increases in student satisfaction and retention. If you are considering a one-stop model on your campus, you must first carefully consider the academic, registration, and financial service transactions that will need to be blended, as well as your institutional space and resource limitations.

Join us in Philadelphia to explore the various challenges and solutions to building a successful one-stop model to improve student service and support. We will examine the five main components of the planning and implementation process:

* Process redesign
* Physical space considerations
* HR issues – change management and training
* The advantages and applications of technology and virtual applications
* Assessment methods


Institutional leaders and practitioners who are considering adopting a one-stop model or are in the process redesign phase of their one-stop implementation will benefit from this event. Institutional teams from enrollment, financial services and financial aid, academic advising, and the registrar’s office are encouraged to attend.
Site Visit: Tour the One-Stop Shop at Widener University

See firsthand the implementation of some of the ideas you will learn about in the conference. In addition to hearing about how Widener transitioned to a one-stop shop from a converted car dealership, you will tour the space and have an opportunity to ask questions of the managers in the shop.


3600 Sansom Street
United States