Call Center Performance, Productivity & Metrics
|Event Date/Time: Sep 12, 2012||End Date/Time: Sep 14, 2012|
|Early Registration Date: Jul 13, 2012|
Join Call Center Performance and Productivity, September 12-14 in Dallas, Texas and learn about the latest and greatest call center metrics. Experience how to create a well-integrated operation across tools like workforce management, coaching, e-learning, performance management, speech analytics and surveys. Plus: Find out how internal customers are relying on the business intelligence coming out of contact centers and discover strategies for customizing your reporting strategies to meet the needs of internal stakeholders!
Sign up to this hot off the heel event from the creators of the industryâ€™s fastest growing call center event Call Center Week!
For more information visit http://www.callcentermetricsevent.com/default.aspx?MAC=ccpeventlisting