Presenting the return on investment of knowledge and information services
|Event Date/Time: Sep 18, 2012||End Date/Time: Sep 18, 2012|
Knowledge and information management services have always been awkward to justify in purely financial terms. The contrasting features of "soft" KIM (encompassing collaboration, social media) and "analytical" KIM (business intelligence, data management and big data), make it more necessary than ever for managers to be aware of the key ways to present the return on investment (RoI) for their services and plans, and the value and limitations of those methods.
This masterclass takes a pragmatic approach, discussing the typical expectations of fund holders and how to meet them, as well as looking at the more robust cost and benefit models for KIM.