How to Counteract Crises When Customers Complain, Curse, and Create Chaos
Venue: MicroTek Atlanta
Location: Atlanta, Georgia, United States
Event Date/Time: Jul 20, 2012 | End Date/Time: Jul 20, 2012 |
Description
During this session, you will learn a simple, practical method to (1) calm down an irate customer; (2) resolve the customer service challenge effectively; and (3) preserve your business relationship. Through interactive role plays, you will have an opportunity to explore how the method can be employed in everyday workplace situations.