What Did You Say - The Art of Effective Communication - Webinar By TrainHR

Venue: Online Training

Location: Wilmington, Delaware, United States

Event Date/Time: Jul 25, 2012 End Date/Time: Jul 25, 2012
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Description

Overview : Sound business communication is important for any business and employers know that if they can improve communication in their organizations they can reap benefits including improved employee satisfaction and increased customer satisfaction. This workshop will focus on ensuring good business communication the following ways.

Motivating employees - how to engage your workforce through effective communication will be discussed. Employers who take the time to communicate with employees about their job, overall performance, company goals and training will have a more engaged and productive workforce. How to create a culture where information is shared in every direction (up & down & sideways) will be discussed.

Improved productivity - discussion will surround how to provide employees with information and skills that they need to do their jobs and boost productivity. Effective training geared toward developing job skills and competencies can be delivered in a variety of ways, from one-on-one instruction, coaching from the supervisor, group training sessions and online training. All these methods will be outlined in this workshop.

Better customer service - employees who understand what is expected of them and who receive both positive and constructive feedback about their performance will provide better service to customers. Communication techniques to help employees understand the expectations of their job will be reviewed.

Process and product improvement - a positive communication environment can impact process and product improvement in many positive ways. This workshop will discuss the importance of managers listening to employees and encouraging ideas from their subordinates as well as creating a culture where ideas are encouraged and rewarded.

Communication skills will be defined. Discussion of interpersonal skills or the ability to relate well with peers, management, customers and suppliers will follow. How to inspire others and help medicate conflict will be discussed. The importance of an employment candidate’s communication skills and how to assess those skills will be reviewed. How to assess oral and writing skills will be discussed as well as how to motivate a team to action and other workplace communication skills.

How to create efficient communication at all levels and help facilitate interactions with others will be discussed. A "blueprint" of the 7 C’s of effective communication will be reviewed which will include the following:
Concise - use of straightforward language to get the correct point made.
Complete - getting all the information to the recipient the first time.
Conversational - getting your information to the recipient in a conversational tone that will invite interaction, rather than confrontation.
Clear - acknowledging that usually there is one change to make your point and how to make sure your information is not misunderstood.
Considerate - the importance of opening conversations to questions and clarifications.
Confidence - presenting your information with a clear and commanding tone that indicates you know the subject and the information being presented is valuable.
Check - making sure your data and facts are accurate prior to your communication.
Discussion will follow regarding internal and external communication and the importance of both. Internal may be company meetings, emails, memos, etc. External may by communicating with customers, suppliers or other business vendors.
How to be persuasive particularly when it comes to customers and marketing. How to be customer-focused, for example, when a customer has a problem or questions, what is the best form of communication to get your message across. How to develop relationships with individuals that you will partner with such as suppliers and forming mutually beneficial business relationships. All will be discussed.
Communicating in business is important in every job, every industry and every geography. This webinar will provide an overview of methods that can help businesses improve their communications and ultimately their bottom line.
Areas Covered in the Session:
Using communication to motivate
How communication can improve productivity
The impact of quality customer service through communication
Improvement of process & product through communication
How to communicate effectively

Who Will Benefit:
Managers
Supervisors
Human Resources

Venue

1000 N West Street
Wilmington
Delaware
United States
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