Using an IT Metrics Report Card to Measure Service Performance

Venue: Online

Location: -

Event Date/Time: Sep 18, 2012 End Date/Time: Sep 18, 2012
Early Registration Date: Sep 11, 2012
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Description

Join a leading IT strategist online as we discuss the development of a metrics report card for your IT operation. This interactive presentation will focus on how you can measure the health of a few key IT services at your institution, including speed to deliver, availability, and customer satisfaction.

You will receive examples of different report card templates in the form of spreadsheets you can use to assess the health of IT services. In addition to showing how these measures can be aligned to establish a standard process for using metrics going forward, our experienced instructor will discuss:

* Common reporting errors and how to avoid them
* Developing a service catalog
* Three key IT services you should focus on
* Easy ways you can measure IT service performance

WHO SHOULD ATTEND

This webcast will be beneficial to chief information officers, IT directors, and managers of IT services.

ADDITIONAL RESOURCES

Included with your registration fee for this webcast is access to a number of valuable metrics report card tools that will help you collect and analyze the right data. You will receive an Excel template designed to help you assess the following:

* Delivery
* Availability
* Speed
* Accuracy
* Usage
* Customer satisfaction

Our interactive event will showcase these spreadsheets and give you a firsthand glance at how to deploy them to make smarter decisions.

EXPAND YOUR TRAINING LIBRARY

Did you know that CD recordings are 50% off when purchased along with the live webcast connection? Visit the registration tab for details.

Venue

Online
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