Customer Experience Management for Banking & Financial Services

Venue: London

Location: London, United Kingdom

Event Date/Time: Sep 18, 2012 End Date/Time: Sep 20, 2012
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The 2nd Annual Customer Experience Management for Banking and Financial Services Conference, taking place on 19th and 20th September in London, is designed to help you improve the industry’s reputation and retain your customers, as well as address the issues driving your organisations customer experience forward.

Some of the core benefits of attending conference including:

• Addressing the issue of trust and how gaining it will ultimately improve customer retention
• Developing multi–channel communication and exploring how to communicate through the appropriate methods
• Preparing for the new UK Regulatory System and how you can expect this to effect your customers’ experience
• Learning how your peers are developing their customer experience strategy

This is the first time that such a high calibre combination of Customer Experience Experts will come together and share their insight:
• Tony Boorman, Decisions Director and Principal Ombudsman, Financial Ombudsman Service
• Anthony Thomson, Chairman and co-founder, Metro Bank
• Neil Johnson, Cash Management Servicing Director, Barclays
• Rod Butcher, Head of Customer Experience and Insight, Aviva Group
• Ian Worley, Executive Director, Morgan Stanley
• John Hinder - Head of Digital Marketing, Scottish Life
• Rob Gardner, Co-Chief Executive and Founder, Redington
• Ian Morgan, Head of Financial Services, Google UK
• Peter Craddock, Group Operations Director, Perspective Financial Group
• Sean Risebrow, Director of Customer Experience, Virgin Media
• Leslie Bruce, Head of Customer Insight, Nationwide Building Society
• Johanneke Behrend, Program Manager Customer Loyalty, AEGON
• David Stewart, Head of Customer Propositions & Change, HBOS

For more information on the conference agenda and speaker line-up, simply download the event brochure at, email or phone +44 (0) 207 036 1300.

To register your interest of attending the event, please visit