Better Safe Than Sorry: Legal & Effective Behavioral Interviewing - Webinar By TrainHR
Venue: Online Training
|Event Date/Time: Aug 21, 2012||End Date/Time: Aug 21, 2012|
In this program, Judi addresses both the art & science of effective interviewing. You'll learn how to prepare for an interview & ask behavior-based questions that enable you to determine the candidate's ability to think on his feet. You'll learn how to stay away from the legal landmines that could come back to haunt you & your organization. And, you'll learn to improve your skills at reading nonverbal communication and avoiding bias and discrimination.
Why Should You Attend: To develop the skills to plan and execute legal and effective job interviews; to select qualified candidates using behavioral interviewing techniques while legally complying with federal non-discrimination guidelines.
Areas Covered in the Session:
Prepare for an interview
Review a resume
Write effective questions
Ask encouraging questions
Implement behavior-based interviewing
Avoid illegal questions
Keep legal documentation
Read body language & voice tone
Avoid cultural bias
End an interview
Develop & use a rating sheet
Who Will Benefit:
Human Resource Professionals
Customer Service Providers & Managers
Front Line Employees
Judi Clements, President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching and keynotes in the areas of management, communication, wellness, and customer service. Judi is a frequently sought after conference speaker and performer who offers inspirational & humorous programs, with a "laugh-while-you-learnâ€ approach. Judiâ€™s original â€œTeam Interaction Method" puts teams together to participate in interactive training activities that give hands-on practice and combine learning with job relevancy & fun. She is a NYS certified teacher, trained mediator, and qualified Myers Briggs Â® Personality Type facilitator. She is a past recipient of the Hudson-Mohawk American Society of Training & Development's "Corporate Trainer of the Year" award and the NENY Girl Scouts' "Outstanding Community Leader" award.