Overview : Research indicates that as many as 75% of managers and employees hate giving and receiving appraisals. The vast majority of appraisals fail because of how and when the information is delivered. Many painful and uncomfortable situations can be avoided if the manager uses a proactive approach to the conversation and uses the right techniques to conduct the performance review discussion.

Why Should You Attend: Many employees dread the annual meeting with their supervisor about their past performance. Sometimes ratings are lightning rods for anger and resentment. Managers are often afraid of giving direct feedback in fear that employees will get angry or disagree with their opinion. The fear and anxiety that comes from performance discussions can be avoided if the right techniques are used. Avoid common pitfalls and the verbal blunders that plague the annual discussion about performance.

Learn proven techniques that keep the focus on positive performance outcomes. Learn to assume the role of a coach that delivers frank, honest, and helpful feedback to employees in any situation. Use a future orientation that enables employees to receive criticism and apply it to their next assignments without taking offense. Empower employees to higher levels of productivity by building upon their gifts and strengths instead of focusing on their blind-spots.

Areas Covered in the Session:
Discover the positive performance technique and why it is revolutionizing performance appraisals
Delivering performance feedback that increases employee engagement
Use coaching techniques to deliver negative feedback in a helpful manner
The keys to developing rapport with employees to allow them to feel safe to participate
The manager's secret ingredient to better performance conversations
How to get employees actively involved in managing their own performance
How to reduce employee fear and anxiety around performance discussions
A simple, helpful tool to help employees prepare in advance for their annual review
Help employees leave the discussion with a plan and a smile instead of a frown

Who Will Benefit:
Managers
Supervisors
Directors
Coordinators
Vice President
HR Managers

Chris Lee is a human resources practitioner, lecturer, researcher, and author. His background includes having served as the chief human resources officer for three different colleges or universities and a state college system.

He is a former question writer for the PHR and SPHR examinations administered by the Human Resources Certification Institute (HRCI). His areas of expertise are employment, training, and performance management - or, in his words, "finding, developing, and managing talent in organizations." He is the author of numerous human resources related articles and two books, including Performance Conversations: An Alternative to Appraisals. He is currently completing his next book tentatively entitled Managing Behavior: The Other Half of Performance.

He has presented at conferences and has consulted with clients in the US, Canada, Australia, and South Africa on HR related topics. He holds a master's degree in HR Management, a doctor of philosophy degree in HR Development, and he is also certified as a Senior Professional in Human Resources.

Price List: Live : $95.00 Corporate live : $295.00 Recorded : $145.00 webinars@trainhr.com http://www.trainhr.com Phone: 800-447-9407 Fax: 302-288-6884 Zip 19801