Operational Risk Master Class

Venue: Vienna

Location: Vienna, Austria

Event Date/Time: Oct 18, 2012 End Date/Time: Oct 19, 2012
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The course is designed as a highly practical and interactive training on the most pressing current issues in Operational Risk Management. All sections of the workshop will include examples, group discussions, exercises or videos. Basic knowledge in risk management and control is recommended. Active participation of the class is encouraged to benefit from the full value of the course.
Over the two-day workshop, participants will learn how to:

Highlight the value of risk management
Design and deploy a framework
Enhance risk culture
Define a risk appetite statement
Translate risk appetite into risk indicators
Select predictive risk indicators
Establish effective risk management governance
Insure feedback and update

Build constructive relationships with regulators

Course Director

Ariane Chapelle is a professional trainer with 20 years experience in teaching and training both academic and executive audiences. She has been active since the very early days of operational risk management in banking, in 2000. She has held managerial functions in Internal Audit and Risk Management in financial institutions (ING Group and Lloyds Banking Group), in academic research and consulting. She has designed, managed and ran operational risk training programmes at ING, Dexia Group, Lloyds Banking Group, Societe Generale and Credit Agricole and facilitated hundreds of training sessions over the years. She is an accredited full member of the Institute of Risk Management and of the Institute of Operational Risk. She is currently Director of Consulting at Manigent, a niche advisory company specialised in strategy execution and risk management.

Ariane Chapelle is a Tenured Associate Professor of Finance and Risk Management (Universite Libre de Bruxelles, Belgium). She holds a Master's in Management Science, a Master's in Econometrics and a PhD in Economics. She has published books and articles on Corporate Governance and Operational Risk Modeling and Management. She has won the Outstanding Speaker award in the MBA programme of Warwick University two years in a row.


"It was really great to listen to real stories which made the theory more alive!"

Head of Economic Capital, Volksbank AG, Austria

"I am very satisfied and pleased with the course. It was very well organized and you created a good atmosphere in the class room."

Operational Risk Control, SEB, Sweden

"All important areas were covered and the setup allowing for discussion input and exercises gave it the right dynamics. The personal views and interpretations by the course leader were invaluable!"

Senior Risk Officer, Danske Bank, Denmark


Besides being the capital and largest city in Austria, Vienna is also the cultural, political and economic center of the country.

Located at the crossroads between Eastern and Western Europe, the city unsurprisingly ranked six times in a row as the number one destination for international congresses and conventions.

Vienna hosts many international organizations, such as the United Nations and OPEC. Vienna also is considered to be one of the best places for innovation, considering three major factors: culture, infrastructure and markets. The capital of Austria has been leading the top of the best cities to live in for years.