The Essential Skills of Supervision and Staff Management

Venue: Metro-Central YMCA

Location: Toronto, Ontario, Canada

Event Date/Time: Oct 28, 2005 End Date/Time: Oct 28, 2005
Early Registration Date: Sep 15, 2005
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Supervising and managing staff is a dynamic process that can increase job effectiveness, be mutually satisfying and challenging, and maintain the focus on the well-being of clients. The ability to succeed in this role is based not just on the supervisor's clinical or technical competence, but on the assumption of a role that requires a clear set of skills and a work-enhancing relationship.

In this highly relevant workshop, Lawrence Shulman will focus on four major areas of supervisory practice: a) understanding the four phases of work, beginning with the engagement stage; b) working with individual staff members; c) mediating between staff and ”the system”; and d) dealing with the impact of traumatic events.

Shulman conducts this interactive workshop in a presentation and discussion format. He will use case studies drawn from a wide range of settings, and invite participants to share examples. In this way, the theoretical material will reflect the daily experiences of participants. Specific research findings will be discussed.

Lawrence Shulman's workshops are always active, involving, and highly praised, and a day with this influential educator will provide you with a blueprint for effective supervision.

You will learn:
- The stages of the supervisory relationship
- To work with resistant staff members
- To help mediate between the staff and “the system”
- To deal with the impact of traumatic events
- To cope with the impact of cutbacks and organizational change
- To mobilize staff to provide support for each other
- Techniques for dealing with the challenge of being a “new supervisor”, whether promoted from within or hired from the outside

The focus of this workshop will be on method — what the supervisor or manager does in interaction with staff. Essential skills in communication, relationship, and group leadership will be described and illustrated.


20 Grosvenor Street